Returns & Warranty
Last Updated: July 26, 2026
At INOVEXA TECHNOLOGIES, we are committed to supplying genuine, enterprise-grade networking equipment, servers, storage, and IT infrastructure products. Customer satisfaction is important to us, and we strive to resolve any product-related issues quickly and professionally.
Please review our Returns & Warranty Policy below.
Dead on Arrival (DOA) products must be inspected immediately upon delivery. Any DOA issue must be reported before the delivery personnel leaves the premises or immediately after opening the package with an uninterrupted unboxing video as proof. Claims reported after acceptance of delivery without supporting evidence may not be eligible for DOA replacement.
1. Return Eligibility
Products must be reported within 3 calendar days of the delivery date for return, replacement, or technical inspection.
To qualify for return:
- The product must be in its original condition.
- All accessories, manuals, cables, and original packaging must be included.
- The product must not show signs of physical damage, misuse, improper installation, or unauthorized modification.
- A valid proof of purchase (invoice or order confirmation) is required.
2. Technical Inspection
All returned products are subject to a thorough technical inspection by our engineering team before any replacement or refund is approved.
Enterprise hardware including:
- Servers
- Networking Equipment
- Storage Devices
- Network Interface Cards (NICs)
- Switches
- Routers
- Transceivers
- Fiber Optic Products
Will be inspected for:
- Physical damage
- Electrical or ESD damage
- Firmware or software modification
- Component alteration or tampering
- Manufacturing defects
- Functional or operational issues
3. Warranty & Replacement
If a product is confirmed to be defective and is covered by the applicable warranty or return period, INOVEXA TECHNOLOGIES may, at its discretion:
- Repair the product,
- Replace it with the same model, or
- Provide an equivalent product if the original model is unavailable.
* All replacements are subject to stock availability.
4. Refund Policy
Refunds are only considered when:
- A replacement cannot be provided,
- The product is confirmed to have a manufacturing defect, and
- The refund is approved after technical inspection and management review.
Approved refunds will be processed using the original payment method whenever possible.
5. Non-Returnable Items
The following items are not eligible for return or refund:
- Products damaged through misuse, negligence, or improper installation.
- Products modified, repaired, or opened by unauthorized personnel.
- Products returned without original accessories or packaging.
- Software licenses, digital products, and downloadable items.
- Custom-built or specially configured systems unless covered by a verified warranty claim.
- Products damaged due to power surges, liquid exposure, fire, accidents, or other external causes.
6. Warranty Coverage
INOVEXA TECHNOLOGIES provides up to a 1-year warranty on eligible products.
Warranty coverage may vary depending on the product category, manufacturer, or supplier. The applicable warranty period will be specified on the product page, quotation, or invoice.
The warranty covers manufacturing defects and hardware failures under normal operating conditions. It does not cover:
- Physical or accidental damage
- Burned or electrically damaged products
- Damage caused by electrical surges, overvoltage, lightning, unstable power supply, or short circuits
- Liquid or moisture damage
- Improper installation, incorrect wiring, or misuse
- Unauthorized repair, modification, or tampering
- Damage caused by negligence, accidents, fire, or other external factors
- Damage resulting from electrostatic discharge (ESD)
- Normal wear and tear or cosmetic damage that does not affect functionality
To submit a warranty claim, customers may be required to provide:
- Original invoice or proof of purchase
- Product serial number
- Description of the issue
- Photos or videos (if requested)
7. Return Authorization
Please contact our support team before returning any product.
* Returns sent without prior authorization may be delayed or refused.
8. Contact Us
For warranty claims, return authorization, or technical assistance, please contact:
Email: sales@inovexabd.com
Website: https://www.inovexabd.com
Notice
This Returns & Warranty Policy is provided for technical inspection and warranty governance for equipment supplied by INOVEXA Technologies.