Shipping & Delivery Policy

1. Order Processing

Orders are typically processed within 1 business day after payment confirmation and stock verification.

Large enterprise orders, custom-built systems, and configured server solutions may require additional processing time for assembly, testing, quality assurance, and packaging before shipment.

2. Delivery Within Dhaka

Orders within Dhaka Metropolitan Area are typically delivered within 24 to 48 hours, depending on stock availability and delivery location.

Same-day delivery may be available for select products and locations upon request.

3. Delivery Outside Dhaka

Deliveries outside Dhaka are handled through trusted courier and logistics partners. Tracking details will be provided where available.

Delivery timelines may vary based on courier schedules and destination accessibility.

4. Shipping Charges

Shipping costs are calculated based on:

• Package weight and dimensions
• Delivery destination
• Courier service selected
• Special handling requirements for delicate or heavy equipment

Applicable shipping charges will be communicated during order confirmation.

5. Enterprise & Bulk Shipments

For large enterprise deployments, server racks, storage systems, and heavy data center equipment, specialized freight logistics may be arranged.

Special arrangements may include:

• Dedicated freight transportation
• Custom logistics scheduling
• On-site delivery coordination
• Installation scheduling (where applicable)

Our logistics team will coordinate directly with your enterprise representative prior to dispatch.

6. Delivery Delays

While we make every effort to deliver products within the estimated timeframe, delays may occasionally occur due to:

• Severe weather conditions
• Courier operational delays
• Public holidays or regional disruptions
• Customs clearing for imported items
• Unforeseen force majeure events

INOVEXA TECHNOLOGIES is not responsible for delays caused by third-party logistics providers or events beyond our reasonable control.

7. Inspection Upon Delivery

Customers are strongly advised to inspect packages immediately upon arrival in the presence of the courier representative.

Please inspect for:

• Visible physical damage to external packaging or product
• Missing items or accessories
• Wrong item delivery
• Package tampering

Any discrepancy must be noted on the delivery receipt and reported to INOVEXA immediately in accordance with our Returns & Warranty Policy.

8. Risk of Loss

Risk of loss and title for products pass to the customer upon successful delivery to the specified address and acceptance by the customer or authorized recipient.

9. Order Tracking

Once your shipment is dispatched, you can monitor your order status using your Order Reference Number on our Order Tracking Page.

For assistance with tracking or delivery status, please contact our support team.